You want to know when you can return or exchange something you bought from KICK A FOOT SDN BHD 202601000271 (1662369-K), and what you need to have ready if you do. Here’s exactly how it works.
Can you return or exchange an item?
As a rule, items are not exchangeable or refundable.
An exception applies if the wrong item was sent to you.
An exception applies if what arrived does not match the specifications, description, features, or information advertised on the website.
An exception applies if the item is spoiled, damaged, or defective on delivery.
An exception applies if delivery took longer than promised in our Shipping Policy.
What proof do you need to provide?
You need a continuous unboxing video that shows the unopened parcel, the shipping label, the packaging, and the item itself.
You need a video of first use, where that applies to the item.
You may also need to send photographs, order details, or other documents that we ask for.
How and when do you submit a request?
Send your request to kickafoot@outlook.com.
Do this within 24 hours of receiving your item.
A request made after 24 hours, or without the proof above, will not be accepted.
If any of this leaves you unsure, we would rather sort it out than leave you guessing:
📧 Email: kickafoot@outlook.com
🏢 Address: 28, PERSIARAN MAHSURI 1/1, BANDAR SUNWAY TUNAS, 11900 BAYAN LEPAS PULAU PINANG
🌐 Website: https://kickafoot.com/contact-us/